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Terms & Conditions of Sales

1) INTRODUCTION 

A CONTRACT IS FORMED BETWEEN A CUSTOMER (REFERRED TO AS THE CUSTOMER) AND THE LIQUIDATORS COMPANY LLC WHEN AN ORDER IS RECEIVED FROM THE CUSTOMER. AN ORDER MAY BE WRITTEN, VERBALLY GIVEN OR SUBMITTED ELECTRONICALLY. THE PRODUCT OR SERVICE SHALL MEAN ANY PRODUCT OR SERVICE THAT IS PROVIDED BY THE LIQUIDATORS COMPANY, LLC TO THE CUSTOMER. 

2) SUPPLY 

 

THE LIQUIDATORS COMPANY, LLC AGREES TO SUPPLY THE PRODUCT(S) OR SERVICE(S) TO THE CUSTOMER AS DETAILED IN THE ORDER AND ACCORDING TO THE TERMS AND CONDITIONS OF THIS CONTRACT. DOOR AND WINDOW MEASUREMENTS ARE EXACTLY AS DESCRIBED ON CUSTOMERS' ESTIMATE AND/OR INVOICE. IF YOU ARE PERFORMING THE INSTALLATION YOURSELF, PLEASE ENSURE THAT THE MEASUREMENTS MEET YOUR NEEDS BEFORE COMPLETING YOUR ORDER. THE LIQUIDATORS COMPANY DOES NOT PROVIDE REFUNDS, RETURNS AND/OR EXCHANGES IF A PRODUCT IS MANUFACTURED OR PURCHASED TO YOUR APPROVED SPECIFICATIONS BUT IS NOT APPROPRIATE FOR YOUR PROJECT. 

3) RIGHTS RESERVED 

 

SHOULD THE COMPANY CHOOSE NOT TO ENFORCE ANY OR ALL OF THESE CONDITIONS IT SHOULD NOT BE INTERPRETED AS A WAIVER OF ANY OF THE COMPANY’S RIGHTS. BY PROVIDING THE COMPANY WITH AN ORDER, THE CUSTOMER ACCEPTS THESE TERMS AND CONDITIONS. 

4) RETURNS AND/OR REFUNDS 

 

THE LIQUIDATORS COMPANY, LLC WILL NOT OFFER ANY REFUNDS, RETURNS AND/OR EXCHANGES ON SPECIAL ORDER PRODUCTS (I.E. ANYTHING ORDERED FROM AN OUTSIDE VENDOR, BUILT AND/OR CUSTOMIZED IN OUR SHOP QUALIFIES AS SPECIAL ORDER) IF YOU WOULD LIKE CLARIFICATION IF ANY OF THE PRODUCT(S) ON YOUR ORDER ARE CONSIDERED SPECIAL ORDER, PLEASE ASK A SALES ASSOCIATE. ALL OTHER ITEMS IN STOCK MAY BE RETURNED WITHIN 30 DAYS OF PURCHASE DATE AND THEY ARE SUBJECT TO A 25% RESTOCK FEE AND MUST BE IN NEW, RESALABLE CONDITION. 

5) WARRANTIES 

 

IT IS THE CUSTOMERS’ RESPONSIBILTY TO ENSURE THEY HAVE RECEIVED WARRANTY INFORMATION ON ANY AND ALL PRODUCTS THEY ARE PURCHASING. PLEASE ASK A SALES ASSOCIATE FOR WARRANTY INFORMATION FOR THE ITEMS YOU ARE PURCHASING. WARRANTIES ARE OFFERED DIRECTLY THROUGH THE MANUFACTURER FOR MOST PRODUCTS SOLD, THEREFORE THE LIQUIDATORS COMPANY, LLC CAN NOT BE HELD LIABLE FOR IMPERFECTIONS AND WARRANTY ISSUES WITH THE PRODUCTS SOLD. ITEMS SOLD AS IS OR FINAL SALE OFFER NO WARRANTY WRITTEN, EXPRESSED OR IMPLIED. ONCE MATERIAL HAS BEEN REMOVED FROM OUR PREMISES THE LIQUIDATORS COMPANY LLC CAN NOT BE HELD LIABLE FOR DAMAGE. PLEASE INSPECT ALL MATERIAL (DOORS, WINDOWS, TRIM, SIDING, RTC,) FOR DAMAGE BEFORE LEAVING. THE LIQUIDATORS COMPANY LLC OFFERS A WARRANTY ON WORK PERFORMED IN-HOUSE FOR A PERIOD OF 6 MONTHS SO LONG AS THE MANUFACTURER'S WARRANTY HAS BEEN FOLLOWED. ANY MODIFICATIONS TO DOORS OR WINDOWS (SUCH AS RE-RAILING, RE-STILING, HINGE OR BORE HOLE MODIFICATIONS, ETC) THAT ARE PERFORMED BY ANYONE THAT IS NOT A REPRESENTATIVE OF THE LIQUIDATORS COMPANY, LLC WITHOUT PRIOR AUTHORIZATION VOIDS ALL WARRANTIES PROVIDED BY THE LIQUIDATORS COMPANY, LLC. 

UNDER THIS WARRANTY, THE FOLLOWING ARE NOT COVERED: 

  • ANY SCRATCHES IN THE DOOR FINISH THAT ARE NOT DISTINGUISHABLE WHEN STANDING TEN (10) FEET FROM THE DOOR. 

  • AND DAMAGE CAUSED TO THE PRODUCT(S) BY WATER EXPOSURE AFTER PURCHASE. 

  • DAMAGE CAUSED BY IMPROPER HANDLING OF THE PRODUCT(S) PRIOR TO OR DURING INSTALLATION. 

  • BENDING OF DOOR COMPONENTS OR DAMAGE TO FINISH RESULTING FROM OVERTIGHTENING SCREWS. 

 

PLEASE NOTE: THE LIQUIDATORS COMPANY PROVIDES NO COMPENSATION FOR LABOR AND/OR MATERIALS SUCH AS FINISHING, REFITTING, INSTALLATION AND/OR REPLACEMENT PARTS. 

*WOOD DOORS ARE KNOWN TO HAVE GRAIN AND/OR WOOD INPERFECTIONS, THESE ARE NORMAL AND WILL REQUIRE SANDING AND FINISHING. THIS IS NOT PERFORMED BY THE LIQUIDATORS COMPANY LLC 

*FIBERGLASS, METAL, AND INTERIOR DOORS ARE PRIMED ONLY AND WILL NEED TO BE PAINTED. ALL RAW WOOD (PINE, FIR, ALDER, ETC.) DOORS SHOULD ONLY BE FINISHED WITH OIL BASED PRIMER, PAINT AND/OR STAIN. DO NOT USE WATER BASED PAINT, PRIMER OR STAIN ON WOOD DOORS! 

6) PAYMENTS 

 

THE LIQUIDATORS COMPANY, LLC REQUIRES A MINIMUM OF A 50% DEPOSIT OF THE TOTAL INVOICE PRIOR TO ANY WORK BEING PERFORMED. ANY DEPOSIT OR PAYMENT MADE AUTHORIZES THE LIQUIDATORS COMPANY, LLC TO PLACE THE ORDER IN ‘QUE’ FOR PRODUCTION AND/OR ORDERING. ANY CHANGES MADE TO AN ORDER AFTER DEPOSIT HAS BEEN PLACED IS SUBJECT TO A CHANGE ORDER FEE AND/OR NO RETURN OR REFUND POLICY ABOVE. 

7) PICK-UP & DELIVERY 

 

IF YOU ELECT TO HAVE US STORE YOUR PRODUCT(S) FOR A PERIOD PRIOR TO DELIVERY OR PICKUP: 

THE FIRST 30 DAYS OF STORAGE FOLLOWING THE ORIGINAL DELIVERY/PICKUP DATE AT THE TIME OF ORDER COMPLETION ARE COMPLIMENTARY AS LONG AS THE ORDER HAS BEEN PAID IN FULL. 

AFTER THE 30-DAY COMPLIMENTARY STORAGE PERIOD YOU WILL BE CHARGED A STORAGE FEE OF $10.00 PER DAY. THE STORAGE FEE WILL BE PRO-RATED FOR ANY PARTIAL MONTHS. 

ALL WARRANTY RELATED TIMELINES WILL BEGIN THE DAY STORAGE COMMENCES. WE DO NOT PROVIDE CLIMATE-CONTROLLED STORAGE, AND WE WILL NOT INSPECT YOUR PRODUCTS WHILE THEY ARE STORED WITH US. IF YOU ELECT TO STORE PRODUCTS WITH US, IT WILL BE TREATED AS THOUGH THE PRODUCT WAS DELIVERED TO YOU AND THAT YOU SEPARATELY CONTRACTED WITH US FOR TEMPORARY STORAGE. AS SUCH, PRODUCTS STORED WITH US IS AT YOUR OWN RISK AND DOES NOT EXTEND OR PROLONG ANY WARRANTIES, YOU WILL BE 100% RESPONSIBLE FOR YOUR PRODUCTS WHILE STORED WITH US. 

DELIVERY FEES ARE PER TRIP/PER LOCATION. IF ADDITIONAL TRIPS ARE REQUIRED OR REQUESTED AN ADDITIONAL DELIVERY FEE WILL BE REQUIRED. THE LIQUIDATORS COMPANY, LLC ONLY DELIVERS COMPLETED ORDERS, IF A CUSTOMER IS REQUESTING A DELIVERY PRIOR TO COMPLETION, THE REMAINDER OF MATERIAL WILL NEED TO BE PICKED UP AT OUR STORE FRONT OR A SECONDARY DELIVERY FEE PAID. 

DELIVERY FEES ARE ONLY FOR CURBSIDE, GARAGE (LEVEL TO DRIVEWAY), FRONT PORCH (LEVEL ENTRY). IF ADDITIONAL SERVICES IS NEEDED (BASEMENT, BACK PORCH, ETC) AN ADDITIONAL FEE WILL APPLY BUT MUST BE AGREED UPON BEFORE ARRIVAL OF DELIVERY. 

8) LEAD-TIMES 

 

LEAD TIMES GIVEN TO CUSTOMERS ARE ONLY APPROXIMATE AND ARE SUBJECT TO CHANGE. WE CAN NOT GUARANTEE A COMPLETION DATE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. AS A COMPANY WE DO OUR BEST TO OFFER A QUICK TURN AROUND TIME ON CUSTOM ITEMS BUT WE RELY ON OUR SUPPLIERS FOR MATERIALS ASSOCIATED WITH FABRICATED ITEMS. CUSTOMERS ARE ALWAYS WELSOME TO CALL AND CHECK THE STATUS OF THEIR ORDER(S) BUT WE ALSO ASK FOR YOUR PATIENCE IF AND WHEN EXTENDED LEADTIMES DO OCCUR. WE WANT TO PROVIDE YOU WITH THE PRODUCT(S) AS QUICKLY AS POSSIBLE. 

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